What to Do When Your Cable Goes Out

Imagine you are busy watching your favorite show and your cable suddenly goes out. Most of us have experienced this before and know how frustrating it can be. However, it’s important to remain calm as all it takes sometimes to fix the issue is a small action from your part without even having to call your cable provider.

The first thing to do is check your equipment and see if everything is still connected. If you have a device with an internet connection you can log in your account with your cable provider and check the status of your equipment.

This can be accessed at the technical support area after logging in. Many providers have problem-solving tools available to assist customers in a situation of an outage. Companies like Spectrum allows you to select the problematic service from a menu which can inform you of any possible issues in your area.

If this doesn’t work you can also try turning your device on and off as it may have malfunctioned and may require a power cycle. Turn it off for at least 30 seconds before turning it back on.
If there is an error code on the device you can review it using the user manual or by checking your cable provider’s website. It is also important to make sure that your cable bill is paid and up to date. However, if the outage continues, try calling your cable provider for assistance and any reports of outages in your area.

Source: NYtimes

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